Airhouse integrates with Loop Returns

Returns are a necessary evil for direct-to-consumer brands. And it comes as no surprise that they can be complicated—especially for DTC companies that rely on 3PLs. Most 3PLs still use outdated technology that doesn’t seamlessly integrate with modern online marketplaces. This makes storing and tracking returns a burdensome process. That’s why we’re excited to announce a new integration between Airhouse and Loop Returns.

Airhouse now integrates with Loop Returns

As order volume grows (yay!), returns inevitably grow in tandem (boo!). Brands that aren’t able to manage returns efficiently and affordably can face huge losses even when the other logistical operations are running smoothly. With this new integration, Airhouse customers (using Shopify) are able to create returns in Loop that will automatically sync over to their Airhouse store.

Say goodbye to manual data migration

The native Loop integration enables Airhouse customers to easily create and manage their returns without additional steps and monitoring. Once a return has been processed in the warehouse, Airhouse will automatically update the return in Loop.

Through Airhouse’s Loop integration you’ll benefit from:

• Accurate returns statuses in both Airhouse and Loop
• Automated returns processing without manual intervention
• Real-time synchronization without processing delays between Airhouse and Loop

To learn more about this integration and how to get it set up in your account, check out our help article.

Benefits of Airhouse and Loop integration

Despite returns’ ubiquity, the actual impact they have on businesses is often difficult to quantify. For DTC brands, there are so many behind-the-scenes elements alongside the returns process. They involve not only shipping but the physical manpower to receive, inspect, and restock inventory. 

All this to say that for ecommerce brands, returns represent a big and invisible chunk of the bottom line.

Here are some things to consider when evaluating your returns process:

• Could my product be resold? Products that can be returned and added back to inventory represent a big opportunity to offset the costs that were lost during the initial sale. 
• Do I have high cart abandonment? Products sold online can’t be seen or touched. Online stores that don’t offer returns often face higher cart abandonment rates and a lack of confidence in the product.
• Is my customer support team inundated with returns inquiries? Without proper returns technology in place, it may be difficult for you and your customers to understand the status of every return.

Not only does a strong returns process help your bottom line, but it increases customer loyalty and lifetime value. If you haven’t already, make sure to clearly position an easy-to-understand return policy on your site. This too will help with customer satisfaction. 

Like what you see and want to learn more about Airhouse? Let’s chat!